What Vendors Aren’t Telling You
Ever felt like the uptime figures from your cloud provider are too good to be true? You might not be wrong. Dive into the shadowy world of uptime promises, where the numbers often dazzle more than they deliver.
When it comes to uptime, vendors are quick to showcase impressive percentages in their SLAs—99.99% uptime sounds fantastic, right? However, these figures can be a mirage in the desert of real-world operations. Beneath the surface, exceptions, exclusions, and definitions written in the fine print distort the sunny picture they paint.
Scheduled maintenance often falls into a no-man’s land—excluded from uptime calculations, these periods can significantly disrupt your operations but won’t impact your provider’s SLA commitments. This could leave you in a lurch without any recourse for credits or compensation.
Network problems? Those might just get chalked up to issues outside the provider’s control, meaning they won’t impact their stellar uptime stats. This loophole leaves many customers grappling with real issues that don’t technically count as service failures under the terms of the SLA.
In the tricky terrain of cloud uptime, knowing some hidden tricks can empower you to make informed decisions and ensure that your cloud strategy is built on solid ground, not just hopeful expectations.